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Customer Engagement Quiz

Authored by Sandy Chiok

Education

12th Grade

Used 1+ times

Customer Engagement Quiz
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you create a first impression on the customer entering the store?

Greet the customers within 1 minute. Project a friendly smile.

Ignore the customers until they approach.

Ask them to leave if they don't buy anything.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What questioning technique do you use to engage the customer?

The 5W1H questioning technique to pose open-ended questions.

Closed questions only.

Yes or no questions.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer wants to buy a mobile phone. His budget is $500. How will you recommend?

Recommend two products within the budget. One with more storage space and it is made in China. One with better camera lens and it is made in Korea.

Suggest the most expensive phone.

Tell them to check online.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the complementary item you will recommend to the customer based on Q3?

The casing, screen protector, and/or power bank.

Nothing, they don't need anything else.

A new phone.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you end the transaction?

Say: Thank you for purchasing. Hope to see you soon.

Ignore the customer after payment.

Ask them to leave.

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