Customer Engagement Quiz

How do you create a first impression on the customer entering the store?

• Greet the customers within 1 minute. Project a friendly smile.

• Ignore the customers until they approach.

• Ask them to leave if they don't buy anything.

What questioning technique do you use to engage the customer?

• The 5W1H questioning technique to pose open-ended questions.

• Closed questions only.

• Yes or no questions.

A customer wants to buy a mobile phone. His budget is $500. How will you recommend?

• Recommend two products within the budget. One with more storage space and it is made in China. One with better camera lens and it is made in Korea.

• Suggest the most expensive phone.

• Tell them to check online.

What is the complementary item you will recommend to the customer based on Q3?

• The casing, screen protector, and/or power bank.

• Nothing, they don't need anything else.

• A new phone.

How do you end the transaction?

• Say: Thank you for purchasing. Hope to see you soon.

• Ignore the customer after payment.

• Ask them to leave.