Chapter #20 through #23 Test

Which of the following work groups has the authority to make decisions without having an active management representative?

• Leadership work group

• Problem-solving work group

• Self-Directed work group

• Advisory council work group

A diverse team is comprised of __________ with different skills for their area of expertise.

• Equal Rank Groups

• Project Leaders

• Goal-Oriented Members

• Subject Matter Experts

• Team Players

Having __________ is a key characteristic of a successful team.

• Independence

• Loose focus

• Feedback

• Trust

• Conflict

A(n) __________ work group tends to be more social than traditional work groups.

• Informal

• Functional

• Organized

• Formal

• Inter-departmental

__________ is one way you can assist a fellow team member.

• Providing constructive feedback

• Sending a department-wide memo

• Keeping productive ideas to yourself

• Ignoring their requests for help

• Complaining to the team leader following a meeting

Which of the following is an example of good team member behavior?

• Agreeing with every idea presented by the group.

• Tolerating the time-consuming team process.

• Questioning the competence of other team members

• Withholds ideas to keep team meetings bearable.

A team's __________ depends on the complexity of the team's goal and the range of skills necessary to achieve it.

• Size

• Hierarchy

• Structure

• Communication

Which of the following work groups is an example of a team?

• A product development project

• The corporate leadership task force

• A lunchroom planning committee

• The engineering department

A team's success is measured by its __________.

• Size

• Budget

• Communication

• Achievements

• Hierarchy

Work teams use structured __________ to solve problems, resolve conflicts, and interact with each other.

• Processes

• Solutions

• Management

• Data