Listening Skills Quiz

What is the process of hearing and focusing your attention to understand and remember an oral message called?

• Speaking

• Listening

• Writing

• Reading

Which of the following is NOT a step in the listening process?

• Hearing

• Focusing attention

• Understanding

• Speaking

What type of listening typically occurs in a formal situation, such as school or work?

• Casual listening

• Active listening

• Passive listening

• Recreational listening

Which type of listening allows the listener to relax and enjoy the conversation?

• Active listening

• Focused listening

• Casual listening

• Critical listening

What is another term for casual listening?

• Active listening

• Passive listening

• Focused listening

• Critical listening

What is one benefit of applying effective listening at work?

• Faster work rate

• Increased stress

• More misunderstandings

• Higher costs

Why is listening important for obtaining information?

• Adults gain an estimated 90 percent of information by listening

• It helps in ignoring the speaker

• It reduces the need for communication

• It allows for more interruptions

Which of the following is a reason for not listening?

• Distracting interruptions

• Expressing interest

• Discovering attitudes

• Obtaining information

What is a poor listening habit?

• Stereotyping the speaker

• Listening for main points

• Understanding the speaker

• Expressing interest

What is one way to maintain a good body position while listening?

• Slouch against the back of the chair

• Tilt face away from the speaker

• Sit up straight

• Close your eyes