CHAPTER 3: INTERACTION STRATEGIES

What is the primary importance of small group communication in daily life?

• Conflict management 

• Improving professional relationships 

• Effective communication for successful outcomes 

• Social harmony 

Which of the following is NOT a key component of turn allocation?   

• Equal participation 

• Repair and self-correction 

• Information exchange 

• Collaboration

What does the strategy of ‘Round-Robin’ in turn allocation achieve?

• Dominates conversation

• Ensures each member has a turn 

• Reduces interruptions

• Encourages self-correction

Speaking tokens are a strategy used to encourage dominant members to speak more.

• True

• False

Reflective listening in a group conversation primarily promotes:

• Dominance

• Engagement

• Interruptions

• Passivity

Turn cues help to:

• Minimize misunderstandings

• Avoid eye contact 

• Shift focus from the speaker 

• Delay turn allocation

Pauses in conversation can serve as turn cues, allowing others to know when it’s their turn to speak.

• TRUE

• FALSE

Social harmony in group communication is achieved through:   

• Ignoring turn cues 

• Collaboration

• Role of facilitator 

• Responding to turn cues 

Reflective listening involves paraphrasing and summarizing what others say to show understanding.

• TRUE

• FALSE

Round-robin turn-taking allows group members to take turns in a random order.

• TRUE

• FALSE