MGT162 Chp 3: Decision Making

What is decision making?

• The process of selecting among alternatives

• The act of implementing a choice

• A method of evaluating options

• None of the above

Which of the following best defines programmed decisions?

• Decisions made in routine situations

• Unique and non-recurring decisions

• Decisions that require innovative solutions

• All of the above

Non-programmed decisions are typically characterized by:

• Predictable outcomes

• Established procedures

• Uncertainty and complexity

• Unique and non-recurring decisions

In the context of decision making, 'certainty' refers to:

• A situation where all alternatives are known

• The absence of risk

• A situation with unknown outcomes

• All of the above

When decision-makers face uncertainty, they are:

• Certain about the outcomes

• Lacking information about alternatives

• Confident in their predictions

• None of the above

Risk in decision making involves:

• Unknown probabilities

• Known probabilities of outcomes

• Certainty in results

• None of the above

Ambiguity in decision making means:

• Clear options with definite outcomes

• Multiple interpretations and unclear situations

• Simple choices

• None of the above

Which of the following is a step in the decision-making process?

• Identifying the problem

• Ignoring feedback

• Making a hasty choice

• All of the above

Brainstorming is best described as:

• A systematic approach to decision making

• Generating a large number of ideas without criticism

• A technique for voting on decisions

• None of the above

The nominal group technique involves:

• Group discussions without structure

• Silent generation of ideas followed by ranking

• Open debate among members

• None of the above