HOSPM 3100 - QUIZ 2

The housekeeping department has frequent communication with the front office department, specifically with the front desk area.

• TRUE

• FALSE

The housekeeping staff only cleans guest room, it is not their responsibility to recognize guest room maintenance needs that can lead to guest dissatisfaction.

• TRUE

• FALSE

Occupancy report— A report the housekeeping department prepares that indicates the status of the room.

• TRUE

• FALSE

Room status discrepancy— A situation in which the housekeeping department’s description of a room’s status differs from the room status information at the front desk.

• TRUE

• FALSE

Teamwork between housekeeping and front office staffs is essential to daily hotel operations.

• TRUE

• FALSE

A list of all items within a particular area that need cleaning by or the attention of housekeeping personnel.

A required level of performance that establishes the quality of work that must be done.

An acceptable amount of work that must be done within a specific time frame according to an established performance standard.

Two types of Inventories

Two types of Inventories