CSS Chapter 2 Quiz

CSS Chapter 2 Quiz

9th Grade

25 Qs

quiz-placeholder

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CSS Chapter 2 Quiz

CSS Chapter 2 Quiz

Assessment

Quiz

Business

9th Grade

Easy

Created by

Jamie Sites

Used 3+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is product knowledge?

Knowing only the price of the product

Information used to help customers understand how a product will meet their needs

Knowing all the competitor's products

Memorizing all products in the store

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a product feature?

Color, size, flavor, scent

Saves time

Increases efficiency

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an example of a product benefit?

Recycled stainless steel

Can wash more clothes at once

Comfort-grip handle

Lid with rotating cover

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should retail employees do if they can't leave their job area to help a customer?

Tell the customer to find it on their own

Apologize and provide specific directions to the product

Ignore the customer

Ask the customer to come back later

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is product location awareness important in retail?

It helps you avoid unnecessary conversations

It allows employees to offer better customer service by assisting customers in finding products

It is not very important

It makes products harder to locate

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should an employee do when helping a customer locate a product?

Physically take the customer to the product location

Ignore the request

Give the customer vague directions

Ask them to find it themselves

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an open-ended question?

A question that can be answered with 'yes' or 'no'

A question that requires a detailed response

A rhetorical question

A question that limits conversation

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