1) Two or more individuals who share common interests or characteristics and whos members identify with each other due to similar traits.

• A) team
• B) combine
• C) group
• D) solo

2) Teams that have members who work in separate locations that are often geographically dispersed.

• A) project
• B) virtual
• C) community
• D) cross-functional

3) Working to resolve different opinions in a team environment.

• A) teamwork
• B) goal specification
• C) conflict resolution
• D) coordination

4) Break your sentences into ________sections and give your listener time to translate and digest your words as you go.

• A) short, definable
• B) obsolete
• C) complex, explicit
• D) jargon filled

5) Organizing and managing the flow of team activities and tasks.

• A) monitoring explorations
• B) team monitoring and support
• C) monitoring milestones and goals
• D) coordination

6) _________ address both the organization's expectation of the employee and the employees expectation of the organization.

• A) Persistence
• B) Accountability
• C) Consistency
• D) Transparency

7) The process of resolving a dispute or a conflict permanently.

• A) conflict management
• B) conflict negotation
• C) conflict collaboration
• D) conflict analysis

8) Which of the following points in diverse culture communications focus on "words being unique to individual cultures and not always interpreted correctly"?

• A) stay away from using negative questions or answers
• B) ask for feedback
• C) avoid slang
• D) smile and be open

9) Which of the following is not an example of nonverbal communication?

• A) appearance
• B) volume of voice
• C) physical touch
• D) facial expressions

10) A small number of words can be delivered in a shorter amount of time than a large number of words. This is an example of ________.

• A) professionalism
• B) efficiency
• C) competence
• D) mindfulness