Conflict Resolution

What is a conflict?

• When two or more people want different things.

• 1. Situation where everyone has the same opinion.

• 1. Peaceful resolution of differences.

• Harmonious agreement between all parties involved

What is an example of an INTRAPERSONAL conflict?

• Fight between siblings over a game.

• Difficulty deciding between going out of state for college or staying close to family.

• The design team debating on the direct of the next generation item.

• A family argument about holiday plans.

What is NOT a potential benefit of conflict?

• personal growth

• self-knowledge

• broadening perspective

• proving the other person wrong

What is INTRAGROUP conflict?

• A peaceful discussion to reach a mutual agreement

• A personal struggle within an individual about their own decisions

• A disagreement or clash between members of the same group or team

• A conflict between two different organizations or companies

What is an example of interpersonal conflict?

• A disagreement between two coworkers about how to complete a project

• A person feeling uncertain about which career path to choose

• A company negotiating a merger with another company

• A team working together harmoniously to achieve a common goal

Which of the following is a type of conflict that involves a struggle within a person?

• Intrapersonal conflict

• External conflict

• Group conflict

• Community conflict

Which of the following is NOT a cause of conflict?

• Misunderstanding

• Clear communication

• Different values

• Competition

How often is there a POTENTIAL for conflict when two people interact?

• 50% of the time

• 1/3 times

• Every time (100%)

• 85% of the time

What is an example of INTERGROUP conflict?

• A legal disagreement between two companies

• A personal struggle about making a career choice

• A harmonious collaboration between team members

• A conflict between a manager and an employee

Which of the following is a common outcome of unresolved conflict?

• Improved team collaboration

• Increased stress and tension

• Enhanced communication skills

• Greater understanding between parties