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Theft & Fraud Training Quiz

Authored by Mark Cortes

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Professional Development

Theft & Fraud Training Quiz
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14 questions

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1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What should you check to ensure a credit card is valid?

Hologram is a three-dimensional, laser-produced, optical device that changes its colour and image as the card is tilted.

Expiration date is valid.

Numbers are the same size & the spacing is even.

Numbers printed on the receipt match the card.

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What should you do if you are presented with suspicious currency, cheques, credit cards or identification?

Don’t make any negative comments to the customer.

Keep the currency or document in your hand.

Call your Superior, DM or Safety & Security responsible.

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What actions should you take if you are being robbed?

Try to stay calm.

Don’t scream or try to run away.

Follow the demand of the robber.

Memorise the person.

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What should you do after a robbery?

Press 'panic button'.

Alert your Superior, DM or Safety & Security responsible.

Don’t touch anything.

Block the crime scene & prevent access to people not involved.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the Change scam'?

When a customer presents payment in cash for a small purchase and falsely claims to have given a larger bill.

When a customer tries to return an item without a receipt.

When a customer uses a counterfeit bill.

6.

OPEN ENDED QUESTION

3 mins • 1 pt

What should you do if you notice anything suspicious, unsafe, out of order or out of control?

Evaluate responses using AI:

OFF

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What should co-workers do if evacuation is announced?

Help customers evacuate the building.

Stay at their workstation.

Wait for further instructions.

Close the door if they are the last man out.

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