Theft & Fraud Training Quiz

What should you check to ensure a credit card is valid?

• Hologram is a three-dimensional, laser-produced, optical device that changes its colour and image as the card is tilted.

• Expiration date is valid.

• Numbers are the same size & the spacing is even.

• Numbers printed on the receipt match the card.

What should you do if you are presented with suspicious currency, cheques, credit cards or identification?

• Don’t make any negative comments to the customer.

• Keep the currency or document in your hand.

• Call your Superior, DM or Safety & Security responsible.

What actions should you take if you are being robbed?

• Try to stay calm.

• Don’t scream or try to run away.

• Follow the demand of the robber.

• Memorise the person.

What should you do after a robbery?

• Press 'panic button'.

• Alert your Superior, DM or Safety & Security responsible.

• Don’t touch anything.

• Block the crime scene & prevent access to people not involved.

What is the Change scam'?

• When a customer presents payment in cash for a small purchase and falsely claims to have given a larger bill.

• When a customer tries to return an item without a receipt.

• When a customer uses a counterfeit bill.

What should you do if you notice anything suspicious, unsafe, out of order or out of control?

What should co-workers do if evacuation is announced?

• Help customers evacuate the building.

• Stay at their workstation.

• Wait for further instructions.

• Close the door if they are the last man out.

What is CODE 500 used for?

• Medical Emergencies

• Fire Evacuations

• Missing Child

• Robbery

What should you do if you notice anything suspicious?

• Ignore it.

• Inform your manager immediately.

• Call the police.

• Discuss it with co-workers.

What should you do if confronted with an angry customer?

• Stay calm and don’t be provoked.

• Argue back.

• Ignore the customer.

• Call security.