2ND HALF TMP MP EXAM (FINAL)

Which of the following is considered as advantage of TSURE?

• Fair Trade-in Value

• Fair Vehicle Inspection Process

• Ease of Transaction

• All of the above

What are the expectation of a first time buyer?

• To be made feel at ease and eliminate hesitations in buying/transacting in the dealership

• To be well-informed about the steps/process involve in purchasing a vehicle

• To be provided with accurate information relating to the vehicle

• All of the above

The material used and the size of the spare tire should be discussed during the vehicle walk-around

• True

• False

This feature allows the all new prado to change its vehicle settings depending on the terrain that it is on.

• Drive mode select

• Drive assist

• Multi-terrain select

• Panoramic view monitor

These are designed to integrate perfectly with a toyota vehicle for better fit, styling, and over all performance.

• Various car accessories from Lazada

• Various car accessories from Shopee

• Various car accessories from Banawe

• Toyota genuine accessories

During the vehicle walk around, MP should focus on the following when discussing the engine and transmission:

• Wheel size

• Passenger entry and exit

• Maximum output and torque

• Spare tire

Customer was inform by the MP that his new avanza is equipped with wireless charger. 2 days after the release, the customer complained because the wireless charger is not working. The dealer found out that the unit is not equipped with wireless charger. Based on customer's perspective, this scenario is an example of deceptive sales act.

• True

• False

The prado is a supplementary vehicle to which other toyota vehicle

• Land cruiser 300

• FJ cruiser

• RAV 4

• Fortuner

The customer described as a peacock can easily be distinguish due to the following characteristics:

• Loves getting the attention

• Highly sociable

• Talks a lot

• All of the above

The new prado is equipped with ldcm allowing the owner to subscribe to my toyota connect

• True

• False