BST CONSUMER RIGHTS QUIZ

What does the Right to Safety ensure for consumers?

• a) They have access to discounts on hazardous products.

• b) They are protected against goods and services that could harm life or health.

• c) They are informed about the manufacturing process of products.

• d) They can freely choose between different products.

Which mark is recommended on electrical appliances to assure quality and safety?

• a) ISO

• b) CE

• c) ISI

• d) FDA

The Right to be Informed includes which of the following?

• a) Freedom to file complaints

• b) Knowledge about product ingredients and usage

• c) Choice between various brands

• d) Protection from unsafe products

What does the Right to Choose allow consumers to do?

• a) Choose any product without competition.

• b) Select from a range of products at competitive prices.

• c) Return products they do not like.

• d) File complaints about product quality.

Which right ensures that consumers can file complaints if they are dissatisfied with a product or service?

• a) Right to Consumer Education

• b) Right to be Informed

• c) Right to be Heard

• d) Right to Seek Redressal

What is one of the forms of relief provided under the Right to Seek Redressal?

• a) Guarantee of a new product

• b) Free services for six months

• c) Replacement of the defective product

• d) Product warranty extension

Which right emphasizes the need for consumers to be well-informed about their rights and available reliefs?

• a) Right to Consumer Education

• b) Right to be Informed

• c) Right to Safety

• d) Right to Choose

The Consumer Protection Act aims to empower consumers against which types of trade practices?

• a) Exclusive and premium

• b) Exploitative and unfair

• c) Competitive and efficient

• d) Ethical and informed

Which of the following is NOT one of the rights under the Consumer Protection Act?

• a) Right to be Heard

• b) Right to Seek Redressal

• c) Right to Demand a Refund

• c) Right to Demand a Refund

What is essential for achieving the objectives of consumer protection besides consumer rights?

• a) Government intervention

• b) Consumer responsibilities

• c) Increased product pricing

• d) Exclusive brands