Mastering Communication Skills Quiz

Active listening includes...

• making eye contact.

• stating your opinion.

• nodding your head in understanding.

• Both making eye contact and nodding your head. 

Which of the following is a key component of active listening?

• Interrupting the speaker to share your own thoughts

• Maintaining eye contact and nodding

• Checking your phone while listening

• Thinking about your response while the other person is talking

What is an example of nonverbal communication?

• Writing an email

• Speaking on the phone

• Smiling at someone

• Listening to music

Which of the following is NOT a part of active listening?

• Paraphrasing what the speaker said

• Giving feedback

• Ignoring the speaker

• Asking questions for clarification

How can you show that you are actively listening to someone?

• By looking around the room

• By crossing your arms

• By nodding and making eye contact

• By interrupting frequently

Which of the following is a positive nonverbal communication technique?

• Rolling your eyes

• Smiling warmly

• Tapping your foot impatiently

• Looking at your watch

What does active listening involve?

• Multitasking while someone is speaking

• Giving full attention to the speaker

• Planning your response while the other person is talking

• Daydreaming during the conversation

Which of the following is an example of negative nonverbal communication?

• Maintaining eye contact

• Fidgeting with your hands

• Smiling

• Nodding in agreement

Why is active listening important in communication?

• It allows you to dominate the conversation

• It helps you understand the speaker's message

• It lets you avoid the conversation

• It gives you time to think about other things

Which of the following actions can improve your nonverbal communication skills?

• Avoiding eye contact

• Practicing facial expressions in the mirror

• Speaking louder

• Ignoring body language