Emotional Intelligence Quiz

What is emotional self-awareness and why is it important for effective leadership?

• Understanding your own emotions and how they affect others.

• Controlling the emotions of your team members.

• Identifying emotions in others and responding accordingly.

• Ignoring your emotions to stay objective in decision-making.

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

You have just received negative feedback from your superior, which has upset you. What should you do first to apply emotional self-awareness in this situation?

• Take a deep breath and reflect on why you're feeling upset and don't respond.

• Ignore your emotions and focus on the task.

• Let your emotions guide your response.

• Take a deep breath and reflect on why you're feeling upset before reacting.

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

Which of the following best describes self-regulation?

• Suppressing emotions to avoid conflict.

• Managing your emotions to stay productive and calm.

• Controlling the emotions of others.

• Avoiding emotional conversations at work.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

A team member makes a mistake that impacts an important project. You feel angry but know it's important to handle the situation calmly. Which EI technique is most helpful in this scenario?

• Wait until you have calmed down, then discuss the mistake with a focus on improvement.

• Explain the situation so they understand the gravity of the mistake.

• Avoid addressing the mistake to keep the peace.

• Wait until you have calmed down, then discuss the mistake and ask them why it happened

What is empathy in the context of emotional intelligence?

• Understanding and sharing the feelings of others.

• Taking on the emotions of others.

• Avoiding emotional connections with colleagues.

• Encouraging team members to ignore their emotions at work.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Your team member seems distracted and less productive lately. How can you use empathy to approach the situation?

• Ask them how they are feeling and if there's anything affecting their work and what to tell you what is affecting them.

• Ask them how they are feeling and if there's anything affecting their work and if they need to a break.

• Ask them how they are feeling and if there's anything affecting their work.

• Ask them how they are feeling and if there's anything affecting their work and if there is some matter distracting them.

Tags

CCSS.RI.1.4

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

CCSS.RL.3.1

Which of the following is an example of active listening in communication?

• Waiting for your turn to speak.

• Nodding occasionally but thinking of your response while the other person talks.

• Paying attention to the speaker's words, asking clarifying questions, and summarizing what they said.

• Interrupting the speaker to make your point.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

During a meeting, one of your team members makes a suggestion that you don't agree with. How can you respond using effective communication and emotional intelligence?

• Acknowledge their idea, ask for clarification, and tell them why you think its not a practical idea

• Tell them their idea is not practical and give your reasons

• Acknowledge their idea, ask for clarification, and explain your concerns .

• Ignore the suggestion and shift the conversation to another topic.

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Which of the following is a healthy approach to resolving workplace conflict using emotional intelligence?

• Avoid addressing the conflict and hope it resolves itself.

• Blame the other party for the issue and suggest they change.

• Approach the conversation with empathy, listening to the other party's perspective, and finding a compromise.

• Speak over the other person to ensure your point is heard.

Tags

CCSS.L.1.6

CCSS.L.3.6

A disagreement has occurred between two team members, and tensions are high. As their manager, how can you resolve the conflict while maintaining a positive team dynamic?

• Tell them to have a meeting and resolve it amicably between themselves

• Encourage both parties to express their feelings, and listen to each other

• Encourage both parties to express their feelings, listen to each other, and work together to find a solution.

• Separate the team members and avoid discussing the issue.

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3