PST DAY 7

This is a type of Digital Product where the general term for any document that is read in digital form, and especially a document that is mainly text.

• E-text and e-text

• Ebook

• Instant Access

• PTG Products

This is a type of SMS Products wherein it can run as their own platform.

• MyLab Mastering

• Standalone

• MyLabsPlus (MLP)

• Vital Source

Let's say a customer requests to cancel the subscription because they already dropped the course, and when you do your investigation, it is still within 14 days from the time that it was ordered, will you go ahead and unsubscribe the customer and issue an adjust credit to the customer?

• YES

• NO

• DEPENDS

What tool is used to unsubscribe customers from their online subscription or classes?

• TEP Oracle

• iReceivables

• SMS CS Tool

• OneCRM Salesforce

This is a type of SMS Products where teaching and learning platforms creates a truly personalized online learning experiences that help students make real progress in their courses and in their lives.

• MyLab Mastering

• Standalone

• Vital Source

• None of the choices

This is a type of Digital Product where it is a book publication made available in digital form, consisting of text, images, or both, readable on the flat-panel display of computers or other electronic devices.

• E-text and e-text

• Ebook

• Instant Access

• PTG Products

Once we're done issuing the adjust credit in TEP, we need to unsubscribe the customer using SMS CS Tool.

• YES

• NO

• MAYBE

An online bookshelf program that is used to access eBooks for courses.

• E-text and e-text

• Ebook

• Vital Source

• PTG Products

Once done issuing an adjust credit in TEP, we do not need to unsubscribe the customer as it automatically update on the system.

• TRUE

• FALSE

• MAYBE

Does MyLab and Standalone products function the same way and the difference lies in the platform or website where the students would access their course?

• YES

• NO

• MAYBE