
PST DAY 9
Authored by Khylly Gines
English
Professional Development
Used 4+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In ZUORA, where will it display the customers subscriptions
Basic Information
Billing and Payment Info
Electronic Payment Methods
Order & Subscriptions
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In ZUORA, this tab allows you to see the customer's name and account number for their Pearson+ subscription. You will also be able to see the currency (USD) and status of their payment.
Basic Information
Billing and Payment Info
Electronic Payment Methods
Order & Subscriptions
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In ZUORA, this tab gives a more detailed view of the customer's payment method.
Basic Information
Billing and Payment Info
Electronic Payment Methods
Order & Subscriptions
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Once a student begins a subscription with us, they have how many calendar days to cancel the subscription to receive a refund?
More than 21 Calendar Days
14 Calendar Days
7 Calendar Days
10 Calendar Days
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Once the student cancels the subscription the refund will begin processing and should be made available in the student's bank in how many business days.
3-5 business days
48-72 hours
7-10 business days
7 business days
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer would like to cancel their subscription. Do we cancel the subscription right away on our end?
YES
NO
MAYBE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer contacts Order Management for a refund and they are within the first 14 days, the customer MUST be directed to Self Cancel from within their MyAccount page.
YES
NO
Maybe
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