Operations Management Exam

A significant development in our history that brought in concepts of analysis and measurements of the technical aspects of work design and development of moving assembly lines and mass production.

• Scientific Management

• Industrial Revolution

• Human Relations Movement

• Management Science

This business function is responsible in managing the people, equipment, technology, materials and information. Its goal is to produce goods and/or services

• Accounting

• Operations Management

• Marketing

• Finance

Refers to performing operations tasks well, even better than competitors.

• Operational Efficiency

• Goods and Services Consistency

• Business Strategy

• Competitive Priorities

He was a sociologist from Harvard that conducted the Hawthorne studies at a Western Electric plant in Hawthorne, Illinois, in the 1930s

• Adam Smith

• Elton Mayo

• Frederick W. Taylor

• James Watt

Refers to how often deliveries are made on time.

• Guaranteed Delivery

• On-Time Delivery

• Rapid Delivery

• Expedited Delivery

Refers to the competitive priorities that a company has to meet if it wants to do business in a particular market.

• Order Qualifiers

• Order Winners

• Goods and Services Consistency

• High Performance Design

This term is used to describe the net increase between the final value of a product and the value of all the inputs.

• Finance

• Value added

• Marketing

• Efficiency

A plan that specifies the use of resources and the policies and plans for using the organization's resources to support its long-term competitive strategy.

• Competitive Priorities

• Business Strategy

• Marketing Strategy

• Operations Strategy

The ability to rapidly increase or decrease the amount produced in order to accommodate changes in the demand.

• Volume Flexibility

• Product Flexibility

• Goods and Services Consistency

• High Performance Design

A significant development in our history that brought in innovations that changed production by using machine power instead of human power.

• Human Relations Movement

• Management Science

• Scientific Management

• Industrial Revolution