C&G 2365 210-06 Customer information

What is one of the objectives of the session related to the building services industry?

• Learn to design buildings

• Know how to apply information sources

• Understand architectural styles

• Develop construction skills

Which of the following is a type of information given to customers in the building services industry?

• Recipes

• Travel itineraries

• Quotations

• Fashion trends

What is included in the information given to customers regarding statutory rights?

• Statutory cancellation rights

• Statutory design rights

• Statutory building rights

• Statutory travel rights

Which of the following is NOT listed as a type of information given to customers?

• Estimates

• Invoices/statements

• Handover information

• Marketing strategies

What is the main purpose of a quote for a prospective customer?

• To provide a detailed project timeline

• To show the costs involved for the work

• To list all available services

• To offer a discount on services

How does a quote assist a prospective buyer?

• By offering free samples

• By providing a list of competitors

• By helping decide which company and services to choose

• By detailing the company's history

Why do many businesses provide estimates instead of upfront prices for their services?

• To ensure a fixed cost for the customer

• Because the costs involved can vary

• To avoid providing any pricing information

• To guarantee the lowest price possible

What factors might cause the cost of a service to vary, according to the text?

• The location of the customer

• The materials used and manpower needed

• The time of year

• The company's profit margin

What is the purpose of providing an estimate to a potential customer?

• To finalize the sale

• To provide a rough idea of the cost

• To offer a discount

• To delay the transaction

How is an estimate described in the text?

• Fixed and unchangeable

• Varying and flexible

• Always higher than the actual cost

• Only applicable to large projects