Communication Process Quiz

Which sequence correctly represents the basic communication process?

• Sender encodes message. Message is transmitted. Receiver decodes message.

• Receiver encodes message. Message is transmitted. Sender decodes message.

• Sender encodes message. Receiver encodes message. Message is transmitted.

• Receiver decodes message. Sender encodes message. Message is transmitted.

Which of the following actions is considered nonverbal communication?

• Speaking to a friend

• Waving to a friend

• Texting a friend

• Calling a friend

During a classroom discussion, Ava is asked to demonstrate different types of verbal communication. Which of the following should she include?

• Reading

• Nodding one’s head

• Crossing one’s arms

• Writing

Emma, a nursing assistant, is trying to communicate with a resident. Which of the following is an example of a barrier to communication?

• Emma uses medical terminology with the resident.

• Emma asks the resident to repeat a sentence.

• Emma speaks the same language as the resident.

• Emma speaks clearly using a professional tone of voice.

Avery is a nursing assistant who wants to improve communication with residents. Which of the following are ways for Avery to avoid barriers to communication?

• Avery should use slang so that the resident understands more easily.

• Avery should respond with “Why?” when a resident makes a statement.

• Avery should use medical terminology when talking with the resident so the resident will more easily understand his condition.

• Avery should ask open-ended questions that require more than yes or no responses.

During a conversation with Lily, an example of active listening is

• NA looking around the room while Lily is speaking

• NA finishing Lily’s sentences to make communication faster

• NA focusing on Lily and providing feedback

• NA talking constantly so that there are no pauses in the conversation

Which of the following statements is an example of a fact?

• Mrs. Silva needed help to get to the bathroom today.

• Mrs. Silva needs more friends.

• Mrs. Silva looks happy when her daughter visits.

• Mrs. Silva is too thin.

Which of the following is an example of objective information?

• “Mrs. Johnson says she has a rash on her torso.”

• “There are raised, red marks the size of pinpricks on Mrs. Johnson’s torso.”

• “Mrs. Johnson must have a rash because she looks uncomfortable.”

• “Mrs. Johnson needs some lotion.”

When Zoe, a nursing assistant, communicates with a resident from a different cultural background, why is it important for her to consider the resident’s cultural background?

• It is not important to consider cultural background.

• Because the resident will certainly want to tell stories about his culture.

• Because Zoe might know somebody with the same background, and she can tell the resident about that person.

• Because cultural background helps determine how people communicate and can help Zoe communicate better with the resident.

What is a proper way for an NA to respond if a resident does not hear her or does not understand her?

• The NA should speak more quickly.

• The NA should speak more softly or whisper.

• The NA should speak slowly and clearly.

• The NA should shout.