ICEV Successful Business Operations Final Assessment

Which of the following refers to the process of leading or the entities which perform the act of leading?

• Leadership

• Planning

• Organization

• Education

Which of the following defines the various roles of company employees?

• Training

• Organizational structure

• Management

• Interpersonal skills

Which of the following includes the use of Gantt charts and PERT Diagrams?

• Training

• Managing

• Scheduling

• Business planning

Which of the following types of change is based upon consumer behavior?

• Social

• Economic

• Technological

• Political

Which of the following is considered the heartbeat of an organization?

• Management

• Educators

• Employees

• Customers

Which of the following is NOT a type of service business?

• Insurance

• Accounting

• Education

• Clothing

Training and motivating employees will contribute to which of the following within a business?

• Decline

• Success

• Management

• Turnover

Which of the following defines turnover?

• The gaining and losing of employees

• The shopping tendencies of customers

• The way education and training are scheduled

• The arrangement of employees within departments

Which of the following businesses attract customers due to their ease of accessibility?

• Service

• Entrepreneurial

• Internet

• Home-based

What type of businesses are rapidly increasing due to new technology?

• Service

• Technological

• Internet

• Home-based