HRM453 JOB ANALYSIS AND JOB DESIGN

Through the process of work flow design, managers analyze the tasks needed to produce a product or service.

• YES

• NO

Jobs that involve teamwork or broad responsibility tend to require a structure based on functions.

• TRUE

• FALSE

When Kyra was promoted, she created a detailed list of all the tasks, duties, and responsibilities in her job to help her manager hire her replacement. Kyra was participating in work flow design.

• TRUE

• FALSE

Which statement about work flow analysis is true?

• Information cannot be considered to be an input because it is not tangible.

• All outputs must be strictly measured in terms of quantity.

• Outputs may be tangible or intangible products of the work processes.

• Quality standards are not a key criterion in the process of work flow analysis.

On Guard specializes in providing round-the-clock building security services to multinational companies. On Guard selects security personnel, conducts background checks, provides them with uniforms and training, and schedules guards to patrol and monitor security at clients' facilities. In the work flow analysis for On Guard, the security services are

• 
  outputs.

• inputs.

• resources.

• jobs.

Information from observers should be used to supplement information from incumbents. Identify the statement that is most likely to support this argument

• Incumbents are a logical source of information; however, they may not be able to provide precise information.

• 
  Incumbents provide accurate estimates of the importance of job duties, whereas supervisors provide accurate information about the time spent on safety-related risk factors.

• Incumbents provide accurate information, but they may have an incentive to exaggerate what they do to appear more valuable to the organization.

• Incumbents may not have a broad perspective that includes what similar jobs in the industry look like.

Which statement best defines a competency?

• 
  It is the list of tasks, duties, and responsibilities (TDRs) that a particular job entails

• It is a set of related duties for accomplishing work.

• It is the activity that a work unit's members engage in to produce a given output.

• It is an area of personal capability that enables employees to perform successfully.

Which statement about trends in job analysis is true?

• 
  Errors in job analysis have multiple sources, but most result from outdated job descriptions.

• Today's workplace is more or less inflexible and is not constantly subject to change.

• People imagine jobs to be unstable, whereas jobs actually do not change or evolve over time.

• Changes in jobs occur only when there is a change in the descriptions of jobs.

The manager of an electronics store gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which job design technique is the manager implementing in her store?

• job extension
  

• job rotation

• job enrichment

• job evaluation

An HR manager wants to design jobs that do not exceed the mental capabilities and limitations of employees. To do so, he would most likely have to

• 
  control autonomy and stress error-free work.

• increase the amount of reporting requirements and documentation.

• train employees to multitask and self-manage teams.

• reduce the information-processing requirements of a job