Hotel Guest Interaction - GHI

A guest arrives and says, "I have a reservation." What do you say?

• What do you want?

• How long are you staying?

• Can I have your name, please?

• Are you happy?

How do you greet a guest arriving at the hotel in the morning?

• Hey, what's up?

• Good morning! Welcome to our hotel.

• What's your problem?

• Please come back later.

If a guest asks, "Where is the nearest ATM?" you should say:

• I don't know.

• Sorry, we don't have one.

• It's just down the street, on the left.

• It's not my job to tell you.

A guest asks, "Can I have a late check-out?" You reply:

• No way.

• I will check and let you know.

• Why do you need that?

• Leave by 10 AM.

When answering the phone at the front desk, you say:

• What do you want?

• Hello! How can I assist you?

• Wait a minute.

• Why are you calling?

A guest says, "I am allergic to peanuts." You reply:

• Try a peanut dish.

• Thank you for telling us. I will make a note for the chef.

• We don't have any other options.

• Eat at your own risk.

What do you say when you take a drink order?

• What do you want?

• Can I get you something to drink?

• Drink fast.

• Hurry up!

A guest asks, "Do you have any vegetarian options?" You say:

• We only serve meat.

• Yes, we have a few vegetarian dishes.

• I don't care.

• Eat somewhere else.

How do you respond when a guest asks for a recommendation?

• Everything is bad.

• I recommend our chef's special.

• Choose on your own.

• I don't eat here.

The proper way to ask if a guest has finished eating is:

• Are you done yet?

• Is everything okay, or may I clear the plates?

• Why are you taking so long?

• Hurry up!