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Hotel Management Quiz 2

Authored by Nguyen Cuc

English

University

Used 1+ times

Hotel Management Quiz 2
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40 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a primary responsibility of a hotel front desk agent?

Cleaning rooms

Preparing meals

Greeting and checking in guests

Handling laundry

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What does the term "revenue per available room" (RevPAR) measure?

The total income of a hotel

Average daily rate times occupancy rate

Total number of rooms in the hotel

Total expenses divided by total rooms

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which department in a hotel is responsible for maintaining cleanliness in guest rooms?

Housekeeping

Food and Beverage

Front Office

Maintenance

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the main purpose of conducting a SWOT analysis in hospitality management?

To determine staff wages

To identify strengths, weaknesses, opportunities, and threats

To assign duties to staff

To analyze customer satisfaction only

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In hotel industry terminology, what does ADR stand for?

Average Daily Rate

Annual Discount Rate

Average Daily Revenue

Available Discounted Rate

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is essential for improving customer loyalty in hospitality?

High room rates

Consistent quality of service

Limited amenities

Less staff-customer interaction

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the main responsibility of a hotel concierge?

Preparing food

Offering information and assistance to guests

Booking rooms

Managing housekeeping staff

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