Digital Process Mapping

What is a business process?

• A sequent of system
• A sequent of activity
• A sequent of organization
• A flow chart

Preparing a breakfast.
The above statement refers to?

• An activity
• A process
• A system
• An input

A process consists of?

• Input and output
• Input and waste
• Material and product
• Goods and services

The objective of process mapping is for stakeholders to understand how an organization can operate to achieve a specific business goal.

• True
• False

What does the diamond shape represent in the process flow chart?

• An input
• A decision
• An output
• End process

This describes the sequential flow of activities which can be aligned to different stakeholder perspectives

• Process Modelling

• Business Process Modeling Notation

• Flowchart

• Process

Mapping is best done with a cross-functional group of people who do the work. Include the customer and supplier where possible

• True

• False

Process maps are used to

• Graphically display and define the process

• Evaluate tasks for value add, necessity, and waste

• Show where problems are occurring

• Show how long steps take

SIPOC stands for Supplier, Input, _______________, Output, Customer

• Process

• People

• Project

A SIPOC is the simplest map and should be done first

• True

• False