Quality Management Quiz

What does TQM stand for?

• Total Quality Management

• Technical Quality Management

• Total Quantity Management

• Technical Quantity Management

Which standard is internationally recognized for quality management and assurance?

• ISO 9000:2015

• BS 7850-1:1992

• ISO 14001:2015

• BS 8402:1994

What does the BSI do to ensure standards are maintained?

• Conduct annual checks and advise on improvements.

• Increase the number of employees.

• Reduce the number of quality checks.

• Focus on marketing strategies.

What is one of the benefits of implementing the TQM system?

• Ensures the finished product meets the standard previously produced.

• Increases the number of employees.

• Reduces the cost of raw materials.

• Focuses solely on customer satisfaction.

What is a 'mystery shopper'?

• A person who evaluates customer service undercover

• A person who invests in businesses

• A person who manages company finances

• A person who designs marketing strategies

Which of the following is an example of a business awarded IiP?

• Geoplan

• Microsoft

• Apple

• Google

What is the impact of a quality system on business practices?

• It should generate paper-work overload

• It should improve business practices for all stakeholders

• It should limit customer interactions

• It should focus solely on profit