week 3 overview 311

Which of the following information is more likely to be located in the PMP manual for a medical office

• dress code

• Emergency contact

• Billing and insurance procedures
• Patient medical history

The basics of hiring a successful employee include _____ ?

• ignoring team dynamics
• discussing policies and procedures early

• focusing solely on experience
• offering high salaries

Shannon is the practice manager for a midsize medical practice today. She is interviewing Tina for the position of medical assistant which of the following questions to Shannon avoid during the interview?

• previous job experience.

• professional certifications.

• Are you a union member?

• Questions regarding availability for shifts.

Billy's wife was diagnosed with colon cancer and underwood surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow both stay at home and take care of his wife for up to 12 weeks without pay without losing his job

• Family and Medical Leave Act (FMLA)
• Short-term disability insurance
• Paid family leave
• Sick leave policy

In a physician owned medical practice, who is ultimately responsible for the practice

• The physician
• The insurance company
• The medical staff
• The office manager

Generally the petty cash fund should be replenished when there is a minimum of __________ in the fund.

• $10
• $20

• $15

• $50

Money from the petty cash fund should be used for purchases such as ____?

• luxury items
• medical office supply's

• employee lunch

• postage due fees and holiday decorations

Which of the following terms is used to demonstrate how each rank of level is an organization is accountable to those directly superior, and how the authority passes from one level to the next

• Chain of command

• physician

• medical assistant

• supervisor

which of the following documents is a formal representation of the supervisory structure and reporting relationship within a company

• Company handbook
• Performance review
• Organization chart

• Job description

Which of the following would be found in an administrative procedure manual

• Financial reports and budgets.
• Employee performance evaluations.
• telephone procedures

• Marketing strategies and plans.