The Receptionist Quiz

What is one of the main jobs of a receptionist?

• Cooking meals

• Answering phones

• Cleaning windows

• Fixing computers

When someone visits an office, what should the receptionist do first?

• Ignore them

• Say hello and ask how they can help

• Walk away

• Ask them to leave

A receptionist often works at a:

• Computer lab

• Front desk

• Factory floor

• Library

If a receptionist doesn't know the answer to a visitor's question, what should they do?

• Guess an answer

• Politely say they don't know and offer to find out

• Ignore the question

• Tell the visitor to ask someone else

Why is being organized important for a receptionist?

• So they can find things quickly

• So their desk looks nice

• To show off to others

• So they can avoid talking to people

What skill is very important for answering phone calls?

• Typing fast

• Speaking clearly and politely

• Being funny

• Taking messages quickly

Which of these items would a receptionist most likely use?

• Hammer

• Phone

• Shovel

• Calculator

What should a receptionist do if a caller is upset?

• Hang up the phone

• Talk calmly and listen

• Yell back

• Tell them to call later

How should a receptionist dress?

• Casual and comfortable clothes

• Professional and neat clothes

• Pajamas

• Sports uniform

If a visitor asks to see someone in the office, what should the receptionist do?

• Let them in without asking

• Ask for the visitor's name and reason for the visit

• Ignore them

• Tell them to wait without asking anyone