BT 18,24 (3)

The main role of a supervisor is best described as:

• a negotiator of industrial relations within a department

• someone to resolve problems first hand where the work is done

• someone to ensure that specified tasks are performed correctly and efficiently

• the interface between junior and senior managers

Arman Motorbikes Inc manufactures motorbikes. Which of the following statements is consistent with Taylor’s theory of management?

• Arman Motorbikes should create employee suggestion schemes to generate ideas for how to improve its operations

• Arman Motorbikes should focus on improving group relations and team spirit within its workforce

• Arman Motorbikes does not need to set detailed standards for hiring workers as it should provide detailed training for all new employees

• Arman Motorbikes managers should make all key decisions and provide detailed instructions to workers

Which of the following are the THREE main categories used by Mintzberg to group the ten skills that managers need?

(i) Interpersonal

(ii) Decisional

(iii) Informational

(iv) Individual

• (i), (ii) and (iv)

• (i), (iii) and (iv)

• (i), (ii) and (iii)

• (ii), (iii) and (iv)

Fayol defined authority as the:

1 Right to give orders

2 Power to exact obedience

3 Ability to force workers to follow orders

4 Ability to delegate responsibility

Which of these statements are correct?

• l and 2

• 2 and 3

• 3 and 4

• 2 and 4

In the context of Blake and Mouton’s grid a manager in the top left hand corner of the grid (1, 9) would fall into which of the following categories?

• Management impoverished

• ‘Country Club’

• Task management

• Team management

Christina is planning to introduce a new IT system within her department, but is unsure about which system to purchase. She has asked the junior staff within the department to give her their opinions. However, Christina retains the final say in which system is to be purchased.

According to the Ashridge Management College, what management style is Christina adopting?

• Joins

• Tells

• Consults

• Sells

Consider the following two statements:

1 According to Bennis, transactional leaders offer rewards to their followers in exchange for their compliance.

2 Trait theories of management suggest that certain leadership approaches can be learnt and used by managers.

Which of these options is/are correct?

• 1 only

• 2 only

• Both

• Neither

Which of the following is an example of lateral communication?

• A manager explaining new operational procedures to staff

• A committee coming together to review health and safety issues

• Staff passing on to the supervisor the main points from a recent conversation with a customer

• During appraisal, a person receives feedback about their performance results

Felix has recently sent out an email informing his colleagues of a change to an order placed by one of their major customers. His colleagues are now complaining that they have already started work on the customer order and this work has now been wasted. What attribute of effective communication is missing from Felix’s communication?

• Complete

• Cost-effective

• Relevant

• Timely

Which of the following statements is an example of diagonal communication?

• A junior accountant communicating with the finance director

• A team leader communicating with another team leader in a different department

• A junior marketing manager communicating with the procurement manager

• The finance director communicating with the sales director