Quality Improvement - Chapter 1 Quiz

What is one of the main goals of quality improvement?

• Increasing production speed

• Reducing variability in processes and products

• Lowering production costs

• Enhancing product aesthetics

According to the text, quality is defined as:

• The lowest cost of production

• Perceived customer satisfaction

• Fitness for use

• Meeting all deadlines

Who introduced the concept of control charts?

• Joseph M. Juran

• Walter A. Shewhart

• Armand V. Feigenbaum

• W. Edwards Deming

Which of the following is NOT one of the eight dimensions of quality mentioned?

• Reliability

• Profitability

• Serviceability

• Aesthetics

What is the primary focus of statistical process control (SPC)?

• Enhancing product design

• Monitoring and controlling process variability

• Reducing marketing expenses

• Improving company reputation

In the definition provided, what is inversely proportional to quality?

• Performance

• Cost

• Variability

• Features

Which of the following is a key philosophy emphasized by Deming?

• Short-term profits

• Mass inspection

• Constancy of purpose

• Increasing output through quotas

The term "critical-to-quality" (CTQ) characteristics refers to:

• Only aesthetic attributes

• Any parameter describing user-perceived quality

• The manufacturing cost breakdown

• A company's financial performance

What is the main function of designed experiments in quality improvement?

• To conduct market analysis

• To identify variables influencing quality characteristics

• To enhance visual marketing campaigns

• To automate production lines

The Japanese industrial success in quality improvement is attributed to:

• Investment in automation only

• Use of statistical quality control methods

• Increased workforce

• Outsourcing production