G3 Support for Job Roles in the Automotive Work Environment

Which of the following is most likely to provide technical data for a vehicle repair

• Job card
• Owner's handbok
• MOT testers manual
• Vehicle workshop mannual

When carrying out a service or repair, you should report any defects to your supervisor so:

• you don't get blamed if the vehicle goes wrong
• additional parts can be ordered without delay
• you show your supervisor you are observant
• the customer can be contacted regarding any additional work

What is not likely to provide specific technical information relating to a vehicle?

• workshop manual
• CDROM vehicle data disc
• vehicles on-board computer
• customer's file

To save on publishing and distribution costs, manufacturers now supply technical information:

• on a CD
• in paper format
• on microfiche
• on a web site

The best way to understand the function and purpose of an after-market component is to:

• read the manufacturers instructions
• ask the customer
• trial and error
• ask a colleague

Why is it necessary to test equipment before returning the vehicle to the customer?

• understand the components function the next time you fit one
• ensure correct function before release
• show the customer how the components work
• add time to the task, so that the customer pays more

A timescale for a task is agreed before starting the work to:

• keep you working hard on the task
• slow you down, so the customer pays more
• indicate the cost of labour, to be agreed with the customer
• calculate the technicians bonus

How and when is it best to report that a task will take longer than agreed?

• tell your manager as soon as you know
• tell your manager at the end of the task
• tell the customer when they collect the vehicle
• write on the job card why it took longer

You hear that your friends garage disposes of brake fluid down the street drain. You should:

• say nothing, its okay to do this
• say nothing as they could lose their job
• speak to there consultant or college tutor
• inform the council offices

2 technicians, one states faster is better, the other says to take more time and get it right

• quicker is better
• accept both views & work to the best of your ability
• slower is better
• neither can do the job properly