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Which type of report is that?

Susan is a new staff of IT team 3 in FPT Software company. Her senior told her to prepare a report to instruct their Japanese customer how the new app works.

• Technical

• Financial

• Feasibility

• Needs assessment

When preparing report content, you should ask all of the questions below except

• Whom the report is about and/or prepared for?

• What was done, what problems were addressed, and the results, including conclusions and/or recommendations?

• Where the subject studied occurred?

• How much do your manager pay you to write the report?

What is abstract in a report?

• Title fly

• Key words to introduce the research topic

• Introduction part

• Include aims and outcome of the research

What are included in a report abstract?

• Highlight topic, methods, data, and results

• A list of the main parts of the report

• Label, report, features title, author

• Methodology

The solution to a research problem is presented in the report as a part of the

• appendix

• conclusion

• recommendation

• findings

Which of the following is the best example of constructive feedback?

• Your proposal is disorganized, contains computational errors, and is a writing disaster.

• You aren't paying attention to the customer when you are having a conversation with someone else at the same time.

• Why can't you stay focus? It is only 10 o'clock in the morning.

• All the elements of a good proposal are here; they just need to be reordered. By placing the strongest element first, we can capture and hold the reader's attention.

Which of the following statements is NOT true of performance appraisals?

• They may be written directly or indirectly, depending on the situation.

• They may include humor if audience analysis dictates it will be well received.

• They should be brief.

• They should include factual evidence of strong or weak performance.

The disadvantage of written messages is that they

• Can have legal value.

• Can be revised and edited to ensure they adhere to the principles of business communication.

• Can be reread and studied, which is important if a message is long, is complex, or has been written in anger.

• Can be viewed as being more formal, in part because they are permanent.

Which of the following should be a consideration in determining the formality of a goodwill message?

• Cost

• Timeliness in sending the message

• Length of message

• Familiarity with the receiver

How should the saying "your understanding was wrong" can be paraphrased into a more positive way?

• I already explained the case for you more than 3 times.

• Are you sure about the fact?

• I can only see mistakes in this.

• Let us review the facts.