
Quiziz Pranata Komputer
Authored by AMIR HULOPI
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49 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
1. Sebuah perusahaan mengalami kesulitan dalam mengelola permintaan layanan TI dari berbagai departemen. Solusi apa yang paling tepat diterapkan untuk mengatasi masalah ini?
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
2. Sebuah perusahaan ingin meningkatkan efektivitas manajemen insiden mereka. Bagaimana ITIL dapat membantu dalam situasi ini?
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
3. Dalam fase Service Design, perusahaan menemukan bahwa layanan yang dirancang tidak sesuai dengan kebutuhan bisnis. Apa langkah yang harus diambil?
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
4. Sebuah perusahaan mengalami gangguan pada layanan email yang menyebabkan keterlambatan komunikasi. Apa langkah pertama yang harus dilakukan oleh tim manajemen insiden?
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
5. Apa yang dimaksud dengan "Service Strategy" dalam ITIL?
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
6. Dalam fase Service Design, perusahaan menemukan bahwa layanan yang dirancang tidak sesuai dengan kebutuhan bisnis. Apa langkah yang harus diambil?
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
7. Apa tujuan utama dari manajemen insiden dalam ITIL?
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