CSS10_Q4_MODULE 6_Troubleshooting-and-Repair-Teachniques Quiz

It is paying close attention to details like being aware of the different noises.

• being observant

• checking cables

• hardware settings

• trial-and-error

Answer explanation

The phrase describes the act of being aware of details, such as different noises, which aligns with 'being observant.' The other options do not specifically relate to paying attention to details in the same way.

What is the non-profit trade association known for its IT certification exams and test preparation courses?

• CompTIA

• CSS

• IT

• TIA568B

Answer explanation

CompTIA is a well-known non-profit trade association that offers IT certification exams and test preparation courses, making it the correct answer to the question.

It is documentation that allows you to go over the procedure that you encountered when troubleshooting a device.

• CompTIA 6-Step

• maintenance

• PC report

• troubleshooting

Answer explanation

The PC report is documentation that details the troubleshooting process for a device, making it the correct choice. It allows you to review the steps taken during troubleshooting.

What troubleshooting is the process of scanning, diagnosing, and resolving issues and bugs in the software?

• error

• software

• hardware

• report

Answer explanation

The process of scanning, diagnosing, and resolving issues in software is known as software troubleshooting. This involves identifying bugs and errors to ensure the software functions correctly.

What is the most common used techniques in diagnosing an issue?

• being observant

• check cables

• event viewer

• trial-and-error

Answer explanation

Trial-and-error is the most common technique for diagnosing issues, as it involves testing various solutions until the problem is resolved. This method allows for practical learning and adaptation based on the results of each attempt.

It is a term to describe an issue or problem that causes a device not to function properly.

• computer error

• hardware error

• physical error

• software error

Answer explanation

The term 'computer error' refers to any issue that prevents a device from functioning correctly. It encompasses both hardware and software problems, making it the most accurate choice among the options provided.

It is a form of problem solving, often applied to repair failed products or processes on a device or a system.

• checking

• maintenance

• report

• troubleshooting

Answer explanation

Troubleshooting is a systematic approach to problem solving, specifically aimed at diagnosing and resolving issues in devices or systems, making it the correct choice for repairing failed products or processes.

It is a term to describe a bug in the programs installed in the device that cause it to slow down or crash.

• computer error

• hardware error

• physical error

• software error

Answer explanation

A software error refers to bugs in programs that can lead to device slowdowns or crashes, making it the correct choice. In contrast, computer, hardware, and physical errors pertain to different issues not specifically related to software.

It is a bug in the programs installed in the device that causes it to slow down or crash.

• computer error

• hardware error

• physical error

• software error

Answer explanation

The question describes a bug in programs that leads to slowdowns or crashes, which is indicative of a software issue. Therefore, the correct answer is 'software error', as it directly relates to problems within the installed programs.

A step wherein you gather as much information from the customer as possible.

• determine the cause

• document findings

• identifying the problem

• verify solution

Answer explanation

The correct choice, 'identifying the problem', involves gathering detailed information from the customer to understand their issue fully. This step is crucial for effective problem-solving.