Total Quality Management Quiz

What is the primary focus of Total Quality Management (TQM)?

• Short-term profits

• Long-term success through customer satisfaction

• Reducing employee numbers

• Increasing product prices

Who is involved in improving processes, products, and services in TQM?

• Only the management team

• All members of an organization

• External consultants

• Customers

What is the primary goal of Total Quality Management (TQM)?

• To increase production speed

• To improve organizational performance through continuous quality improvement

• To reduce employee involvement

• To focus solely on customer complaints

Which of the following is a key focus of TQM?

• Customer satisfaction

• Reducing product variety

• Increasing marketing budget

• Limiting employee training

What does TQM emphasize in terms of employee involvement?

• Employee isolation

• Employee involvement

• Employee redundancy

• Employee competition

Which aspect is NOT a key focus of TQM?

• Process efficiency

• Customer satisfaction

• Employee involvement

• Increasing product prices

Which of the following is an objective of Total Quality Management (TQM)?

• Increase production speed

• Enhance customer satisfaction

• Reduce employee benefits

• Minimize product variety

What is one of the goals of TQM related to processes?

• Improve processes and outcomes

• Decrease process costs

• Eliminate all processes

• Standardize all outcomes

Which objective of TQM focuses on the work environment?

• Foster a culture of continuous improvement

• Increase employee salaries

• Reduce working hours

• Implement strict supervision

What does TQM aim to promote among team members?

• Competition

• Teamwork and effective communication

• Individual achievements

• Hierarchical structure