Innovation and Offshoring in India

Over the past two decades, India has emerged as a global hub for software development and back-office services, leading to a shift of white-collar jobs from the West to India. This has sparked debates about innovation potential in India. The research reveals that India excels in 'invisible innovation,' which includes innovation for business customers, outsourcing innovation, process innovations, and management innovations. These innovations are not always visible to end users but are significant in global markets. The study also highlights the implications of this trend, such as the 'sinking skill ladder' and the need for educational reform in India. A case study of IBM illustrates the shift in employee distribution, raising questions about the company's national identity.

What has been a significant result of India's growth in software development and back office services?

• Increased manufacturing jobs in the West

• A decline in white-collar jobs in India

• A shift of white-collar jobs from the developed world to India

• A rise in manufacturing jobs in India

What was the initial reaction of executives when asked if India could become a hub for innovation?

• They immediately agreed

• They laughed and dismissed the idea

• They were optimistic and supportive

• They were unsure and needed more data

What is 'invisible innovation' as described in the video?

• Innovation that is not easily seen by end users

• Innovation that is only for local markets

• Innovation that is visible to end users

• Innovation that is only theoretical

Which of the following is NOT a type of invisible innovation mentioned?

• Management innovation

• Innovation for business customers

• Outsourcing innovation

• Product innovation for end users

What is the global delivery model?

• A new product innovation

• A way to organize work globally

• A method to increase local employment

• A strategy to reduce costs

What is the 'sinking skill ladder' in the context of India's innovation?

• A way to increase manufacturing jobs

• A strategy to retain jobs in the developed world

• A process of moving higher-level jobs to India

• A method to improve skills in India

What challenge does India's educational system face according to the video?

• Lack of interest in technology

• Overproduction of skilled labor

• Producing enough students with the right skills

• Too much focus on innovation

What is the 'browning of the TMT' referring to?

• The decline of management roles

• The focus on environmental issues

• The increase of Western executives in India

• The diversification of top management teams

What trend is illustrated by the IBM case study?

• A decrease in global employment

• An increase in U.S. employees

• A shift of employment from the U.S. to India

• A decline in Indian employees

What question does the IBM case study raise about multinational companies?

• Their environmental impact

• Their financial stability

• Their national identity

• Their ability to innovate