Fire Officer p76

What is a guideline for delivering personal messages?

• Discipline in public; praise in private.

• Counsel in public; praise in private.

• Praise in public; counsel, coach, or discipline in private.

• Praise in private; counsel in public.

What is considered physical noise?

• Background conversations and outside noises

• Prejudice and bias

• Misinterpretation of words

• Emotional interference

What can make it difficult to communicate over the radio?

• Siren noise

• Bright lights

• Fatigue

• Prejudice

What is an example of sociological environmental noise?

• Prejudice and bias

• Static on a radio

• Background conversations

• Poor cell phone reception

What should you do to improve communication by minimizing sociological noise?

• Deliver information in an offhand manner

• Focus on the message, not the sender's authority

• Struggle for power

• Ignore the receiver's feedback

What is a good technique to confirm understanding of a message?

• Assume the receiver understands

• Encourage the receiver to repeat the key points

• Deliver the message quickly

• Use complex vocabulary

What should be avoided to ensure information is taken seriously?

• An offhand manner

• Clear and firm delivery

• Emotional control

• Encouraging questions

What can interfere with focus and attention during emergency operations?

• Calmness

• Intense feelings

• Proper training

• Clear communication

What is a physical condition that interferes with message delivery?

• Sociological noise

• Emotional noise

• Environmental noise

• Cognitive noise

What should you do if the receiver identifies an error in the message?

• Ignore it

• Wait until later to address it

• Seek feedback immediately

• Assume it is not important