Hospitality Sector Quiz

What is the hospitality sector for an Airbnb?

• Lodging

• Food

• Travel

• Tourism

What legal contract gives a hotel property the right to sell rooms under a specific brand name?

• Sole proprietorship

• Franchise agreement

• Strategic merger

• Business policy

What are the PRIMARY duties of the host and/or hostess?

• Address and resolve guest complaints

• Clear dishes and reset tables

• Greet and seat guests

• Refill beverages and serve the meal

Which example BEST represents a community event?

• Wedding

• Business conference

• Birthday party

• County fair

Which example BEST explains Maslow's Hierarchy of basic physical needs?

• Acceptance, warmth, affection, and approval.

• Food, water, shelter, and warmth.

• Protection from harm or injury.

• Sense of pride from accomplishments.

What is the MOST effective way a hotel can comply with the American Disabilities Act (ADA)?

• Add fire escapes.

• Install wheelchair ramps.

• Hire additional security guards.

• Provide 2-foot pathways between tables.

What is the BEST method to keep a food service establishment free of insects and rodents?

• Have an extermination program in place.

• Store food and supplies in cardboard cartons.

• Place shelf paper in drawers and on shelves.

• Have employees apply pesticides daily.

Which factor is beyond the control of a hospitality manager?

• Employee scheduling

• Facility sanitation

• Employee training

• Economic conditions

The total room revenue at the resort was $12,705 for Thursday night. What is the average rate per guest (AVG) if the number of guests was 105?

• $250.00

• $172.00

• $121.00

• $98.00

What are the likely consequences for an employee who has been caught stealing from his employer?

• Immediate demotion

• Verbal reprimand

• Immediate termination

• Unpaid suspension