BSBA FM 4A-Quiz on Operational Analysis

What is the purpose of resource allocation in operational analysis?

• To determine employee salaries

• To check if human, financial, and technological resources are optimally distributed

• To increase the number of products produced

• To expand market reach

What is an ERP system designed to do?

• Increase customer satisfaction

• Integrate various business functions like finance, HR, and inventory

• Set prices for products

• Reduce the number of employees required

Why are productivity metrics important in operational analysis?

• They help set prices for products

• They give insights into process productivity and efficiency

• They measure how well a company markets its products

• They increase the number of employees

What is the first step in managing operational risks?

• Regular assessments

• Mitigation strategies

• Risk identification

• Logistics optimization

Which of the following is an example of a mitigation strategy for operational risks?

• Ignoring equipment maintenance

• Relying on a single supplier

• Implementing backup systems and diversifying suppliers

• Avoiding cybersecurity investments

How does operational efficiency impact customer satisfaction?

• It decreases delivery times but may reduce service quality.

• It reduces customer service interactions.

• It can improve delivery times, leading to faster and more reliable service.

• It primarily affects internal processes and has no impact on customer satisfaction.

What is the primary purpose of the Customer Satisfaction Score (CSAT)?

• To measure the likelihood of future purchases.

• To assess immediate satisfaction after a purchase or service interaction.

• To evaluate the quality of customer service training.

• To gauge the overall market position of the company.

It is a metric that can be used to measure performance such as uptime, delivery time, response time, and resolution time.

• Service details

• Performance metrics

• Redress

• Time management

It identifies the underlying causes of inefficiencies or issues within the processes.

• Root Cause Analysis

• Process Mapping

• Monitoring and Evaluation

• Data Collection

Gathering quantitative and qualitative data from various operation processes.

• Data Collection

• Performance Metrics

• Root Cause Analysis

• Monitoring and Evaluation