A letter of complaint

Dear Sir/Madam,

I __________ to complain about my experience at your restaurant I visited there with my family on Friday 9 March at 7 pm and I was very ____________ with the service we received.

• write - happy

• wish - disappoint

• wish - disappointed

• write - sad

____________, we had to wait twenty minutes for someone to take our order.

• Although

• Firstly

• Because of

When the waitress finally took our order, we ________ told that the food would take fifteen minutes to arrive. _______ , it took forty-five minutes. When we complained to the waitress, she did not offer any kind of compensation.

• was - although

• did - firstly

• were - however

Secondly, ________ we had a voucher which stated that we ________ get €10 off the price of our meal if we spent over € 50.

• however -would

• although - would

• although - had

The waitress said that we could not use it because the offer had expired. I was _________ surprised and annoyed about this because there was not a date on the voucher.

• extremely

• much

• much more

I __________ some compensation for this disappointing experience.

• accept

• insist

• demand

• ask

Yours (a)   ,

Tom Jones