Chapter 9 - Section 1

      The fiel of human relations has become increasingly important over the years as businesses strive to unerstan how to o all of the following EXCEPT

• boost workplace morale.
• motivate their ever more iverse employees to be more effective.
• maximize employees' prouctivity.
• boost company sales.
• maximize employees' creativity.

      An inner rive that irects a person's behavior towar goals is calle

• a rewar.
• a nee.
• motivation.
• morale.
• an incentive.

      Which of the following statements is true of motivation?

• It is an external force that influences people.
• A motivating goal is the ifference between a esire state an an actual state.
• Nees can be motivating.
• Goals nee to be set by an external agent to be motivating.
• A motivating nee is the satisfaction of some goal.

      Taylor is an inepenent contractor in the plumbing inustry. He receives work from several companies an iniviual customers. There are often multiple ways to fix a plumbing problem, an when given the option, Taylor sometimes chooses to use the fastest an easiest solution, rather than the best possible solution. What might explain Taylor's tenency to avoi oing what he shoul o?

• too much motivation
• lack of motivation
• engagement in his work
• high morale
• the perceive rewar

      _____ is the ifference between a esire state an an actual state.

• A problem
• Motivation
• A nee
• Morale
• A goal

      Larry is a computer salesman who has been working in his fiel for over 20 years. Recently, he has notice that his sales haven't been as high as the sales of some of his younger coworkers. He recognizes the nee to increase his sales. Which of the following is something he might o to satisfy this nee an achieve success?

• sabotage the sales of his younger coworkers
• stick with his trie an true traitional sales methos
• pressure his existing customers to buy more computers
• resign from his job an fin a job that better fits his traitional sales skills
• obtain aitional training to improve his sales skills

      Calvin teaches karate at a large martial arts stuio. After a new karate movie came out, Calvin notice an influx in clients who want to skip the funamental basics of karate an learn the more avance moves feature in the movie. He is fining that working with these new clients is very challenging. Which of the following is something Calvin might o to help him succee in reaching these new clients?

• watch the new karate movie an use some of its techniques to engage the new clients
• explain to the new clients that they are better off learning the basics first
• ask his existing clients to emonstrate the skills he has taught them to the new clients
• show the movie in class an explain the flaws of its feature moves
• continue teaching karate the way he always has, ignoring the requests of the new clients

      Graham, an employee at an architectural firm, is frustrate with his job as he is mostly involve in reproucing stock esigns. He realizes the nee for starting his own firm to exercise his creative streak. In the context of the motivation process, which step will immeiately follow the nee recognition step?

• nee establishment
• goal-irecte behavior
• intrinsic rewar
• morale boost
• satisfaction

      Which of the following is the last step in a typical motivation process?

• nee
• motivation
• objective
• action
• satisfaction

      Victoria is a cake esigner an baker at a bakery. She often creates custom cakes for weings, birthays, anniversaries, an other large events. She is emotionally involve an committe to her work, which allows her to meet her customers' high expectations. Victoria can be escribe as

• agile.
• loyal.
• versatile.
• isengage.
• engage.