Communication Skills Quiz

What does the quote mean? Do you agree with it?

When we communicate, what is more important: listening or talking?

What are the qualities of a good communicator?

What problems might occur when communicating with someone?

The transmission model: 1) means that communication is a one-way process 2) involves communicating complex concepts 3) includes feedback from the other person

• means that communication is a one-way process

• involves communicating complex concepts

• includes feedback from the other person

In the transactional model: 1) there is no exchange of information 2) just one person assigns meaning 3) people give and receive feedback

• there is no exchange of information

• just one person assigns meaning

• people give and receive feedback

Perceptual filters: 1) improve communication by adding extra information 2) limit the number of messages we receive 3) change meanings and interpretation of messages we receive

• improve communication by adding extra information

• limit the number of messages we receive

• change meanings and interpretation of messages we receive

Complete these rules of good communication with the words in the box. #1: ............... actively with the verbal and nonverbal feedback of others, and adjust your message to facilitate greater understanding.

• engage

• express

• filters

• gut

• open

Complete these rules of good communication with the words in the box. #2: Listen with your eyes and ears, as well as with your............... . Remember that communication is more than just words.

• engage

• express

• filters

• gut

• open

Complete these rules of good communication with the words in the box. #3: In the rush to ............... ourselves, it's easy to forget that communication is a two-way street. Be ............... to what the other person might say.

• engage

• express

• filters

• gut

• open