C&G 2365 210-10 Conflict resolution

What is one of the key objectives of learning how to communicate in the building services industry?

• To improve technical skills

• To state the actions to take to deal with conflicts

• To learn financial management

• To enhance marketing strategies

Which of the following is a potential effect of poor communication in an organization?

• Increased productivity

• Better customer satisfaction

• Conflicts between operatives

• Improved teamwork

Who are the parties involved in conflicts that need to be addressed in the building services industry?

• Customers and operatives

• Suppliers and vendors

• Marketing and sales teams

• Designers and architects

What are some typical causes of conflict in the workplace?

• Unfair working conditions, pay, language/behavior, culture

• Weather, location, time of day, clothing

• Food preferences, hobbies, travel plans, music taste

• Office layout, furniture style, lighting, color scheme

Why is it important to deal quickly and effectively with workplace conflicts?

• To improve morale, motivation, productivity, and reduce stress and accidents

• To increase the number of meetings and discussions

• To ensure everyone gets a day off

• To make the workplace more colorful

What type of conflict may require union involvement or mediation?

• Employer and employee

• Employee and employee

• Customer and employer

• Customer and employee

Which conflict may need employer intervention?

• Employer and employee

• Employee and employee

• Customer and employer

• Customer and employee

What type of conflict may require intervention by a professional body?

• Employer and employee

• Employee and employee

• Customer and employer

• Customer and employee

Which conflict may need employer intervention, similar to employee and employee conflicts?

• Employer and employee

• Employee and employee

• Customer and employer

• Customer and employee

What is one impact of poor communication within a company?

• Increased trust in management

• Mistrust of management

• Improved employee morale

• Enhanced teamwork