commimnication

Which of the following are two key components of effective communication?

• Clarity and active listening

• Speed and volume

• Silence and ambiguity

• Complexity and jargon

What is the first step in applying the decision-making process to make a responsible decision consistent with personal needs, wants, values, and priorities?

• Identify the decision to be made

• Evaluate the options

• Make a choice

• Reflect on the decision

What is the value of effective collaboration and leadership skills in human services?

• They improve communication and teamwork.

• They increase individual workload.

• They reduce the need for training.

• They focus solely on administrative tasks.

Problem-solving skills involve the ability to:

• Identify and define problems

• Avoid problems altogether

• Ignore problems until they resolve themselves

• Create problems for others

Fill in the blank: Each form of communication—verbal, nonverbal, written, and electronic—depends on specific, but ______ skills.

• related

• unrelated

• random

• unimportant

Did you know? Negative relationships create barriers that interfere with effective communication. True or False?

• True

• False

What is one requirement for effective speaking?

• Clear articulation

• Loud volume

• Fast speaking

• Monotone voice

Why is it important to check for signs of active listening in effective speaking?

• To ensure the listener is engaged and understanding the message

• To make the speaker feel more confident

• To fill in awkward silences

• To make the conversation longer

What should you think about before speaking to ensure effective communication?

• The tone of your voice

• The clarity of your message

• The timing of your words

• All of the above

Which of the following are forms of nonverbal communication?

• Gestures

• Verbal language

• Written text

• Facial expressions