Responsible Gaming Quiz

What is the purpose of Responsible Gaming?

• To promote gambling activities

• To assist players who experience problem gambling

• To increase casino profits

• To encourage more frequent gambling

How does problem gambling affect individuals?

• It improves their career

• It disrupts their daily life and career

• It enhances family relationships

• It has no impact on their life

What would happen if the guest opts for the Responsible Gaming Program?

• Guest will free casino entry for a year

• Guest will be self-excluded from the casino for 1 year or a lifetime

• Guest will get free drinks at the casino

• Guest will receive discounted cruise tickets

When should Responsible Gaming information be offered?

(a)  

• Whenever you feel it's necessary

• At the start of every call

• During every gaming session

• Only when requested by a caller

On which scenario it's ok to offer (or not) the Responsible Gaming Program?

Groups:

(a) ok to offer

,

(b) NOT ok

• Guest states that they have lost a lot of money on the casino

• When guest states that they are trying to reduce their gambling

• When guest states that they have removed themselves from local casinos

• When a friend/family member claims that the guest has a problem

What is one of the pieces of information a guest must submit for the Responsible Gaming Program?

Groups:

(a) Information to provide

,

(b) Not relevant

• Their tier level

• Reservation number

• A signature with black or blue ink

• Duration they'd like to be excluded

• Name of the ship/sail date

• Date of Birth

• Full Legal name

How long can a guest choose to be excluded from the Responsible Gaming Program?

• A lifetime

• 1 year

• 3 months or 5 years

• 2 years or 10 years

What happens after the one-year exclusion period ends in the Program?

• Guests can enter and play in casinos

• Guests are permanently excluded

• Guests must pay a fee to re-enter

Will guests receive casino tier benefits if they are opted into the Program?

• Yes, they will receive all benefits.

• No, they forfeit any current or future comps.

• Yes, but only on certain sailings.

• No, but they can still receive future marketing.

Can guests opt out of the Program once they have opted in?

• Yes, at any time.

• No, they cannot opt out.

• Yes, but they have to pay.

• Yes, but only on a case-by-case basis, after 1 year has passed.