Balanced Scorecard Quiz

What is the main purpose of the Balanced Scorecard?

• To focus solely on financial performance

• To provide a balanced approach to measuring organizational performance

• To create detailed budgets

• To evaluate employee satisfaction only

Who developed the Balanced Scorecard?

• Henry Fayol and Frederick Taylor

• Robert Kaplan and David Norton

• Michael Porter and Peter Drucker

• Philip Kotler and Thomas Peters

Which of the following is NOT one of the four perspectives of the Balanced Scorecard?

• Financial Perspective

• Customer Perspective

• Organizational Structure Perspective

• Internal Business Processes Perspective

What does the Learning and Growth perspective focus on?

• Customer satisfaction

• Employee training, innovation, and organizational development

• Financial performance and revenue growth

• Business process efficiency

In the Customer Perspective, which of the following metrics is most relevant?

• Customer satisfaction

• Net profit

• Employee turnover

• Process efficiency

What type of relationship does the Balanced Scorecard emphasize between different perspectives?

• Random relationships

• Independent relationships

• Cause-and-effect relationships

• Financial-only relationships

Which perspective evaluates the efficiency and quality of internal operations?

• Customer Perspective

• Financial Perspective

• Learning and Growth Perspective

• Internal Business Processes Perspective

What is an example of a metric under the Financial Perspective?

• Employee training hours

• Revenue growth

• Customer satisfaction index

• Process innovation rate

How does the Balanced Scorecard improve organizational communication?

• By avoiding complex strategies

• By clarifying vision and strategy for stakeholders

• By eliminating financial goals

• By focusing on individual performance

Which of the following is a benefit of using the Balanced Scorecard?

• It eliminates the need for financial analysis.

• It focuses exclusively on short-term performance.

• It provides a framework for monitoring performance across multiple dimensions.

• It replaces employee performance appraisals.