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Balanced Scorecard Quiz

Authored by NIK (PSA)

Education

12th Grade

Used 5+ times

Balanced Scorecard Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is the main purpose of the Balanced Scorecard?

To focus solely on financial performance

To provide a balanced approach to measuring organizational performance

To create detailed budgets

To evaluate employee satisfaction only

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Who developed the Balanced Scorecard?

Henry Fayol and Frederick Taylor

Robert Kaplan and David Norton

Michael Porter and Peter Drucker

Philip Kotler and Thomas Peters

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT one of the four perspectives of the Balanced Scorecard?

Financial Perspective

Customer Perspective

Organizational Structure Perspective

Internal Business Processes Perspective

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What does the Learning and Growth perspective focus on?

Customer satisfaction

Employee training, innovation, and organizational development

Financial performance and revenue growth

Business process efficiency

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In the Customer Perspective, which of the following metrics is most relevant?

Customer satisfaction

Net profit

Employee turnover

Process efficiency

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What type of relationship does the Balanced Scorecard emphasize between different perspectives?

Random relationships

Independent relationships

Cause-and-effect relationships

Financial-only relationships

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which perspective evaluates the efficiency and quality of internal operations?

Customer Perspective

Financial Perspective

Learning and Growth Perspective

Internal Business Processes Perspective

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