BT 19(3)

When checking sales records of the company, a junior member of staff has uncovered a suspicious irregularity in the way transactions are processed. This would need more time to be investigated fully, however the audit manager is stressing the need to meet the tight deadline for completion. Using the role theory, this could be referred to as:

• role ambiguity

• role sign

• role behaviour

• role conflict

Waiters in a restaurant have been told that they have to wear black suits and bow ties so that can be easily identified by customers. What aspect of role theory does this relate to?

• Role behaviour

• Role signs

• Role set

• Role definition

Which of the statements could be considered as True or False?

• First statement: True

  Second statement: False

• First statement: False

  Second statement: True

• First statement: False

  Second statement: False

• First statement: True

  Second statement: True

Match the following team roles with the appropriate personality.

(i) Aidana is a very quiet person, she often reserves her opinion until being directly asked for it however she always offers unusual and creative suggestions when the team is faced with difficult problem.

(ii) Nurdaulet is respected by all team members for his analytical skills, though he rarely gets invited to out-of-office private parties as many find him tactless.

(iii) Zhanerke is the company’s HR manager, she ensures that any potential conflicts are promptly identified and resolved and the team members work harmoniously.

• 1- Shaper, 2 — Leader, 3 — Company worker

• 1- Plant, 2 — Finisher, 3 — Team worker

• 1- Plant, 2 — Monitor-Evaluator, 3 — Team worker

• 1—Resource-Investigator, 2 — Shaper, 3 — Company worker

Which is the stage of team development during which the effectiveness of work will be at the lowest point according to Tuckman?

• Performing

• Storming

• Forming

• Norming

Louis is a member of a project team. His colleagues in the team rely on him to read and check complex project documentation. Louis has a keen eye for detail and often identifies minor details in documents that others miss but may be of significance. Despite this diligent approach, Louis always meets his deadlines. However, Some of Louis’s colleagues feel frustrated when he refuses to involve others. He can hold up progress as he will not agree to the team signing off project documents until all of his concerns are fully discussed.

According to Belbin’s team roles theory, Louis is an example of which of the following?

• Implementer

• Completer-finisher

• Monitor-evaluator

• Shaper

Which TWO of the following are key aspects of successful teams, as defined by Peters and Waterman?

• Teams should be relatively small.

• Membership of the team should be voluntary.

• Successful teams should be given a wide range of tasks in the long-term.

• There should be formal, well-structure communication channels within the team.

_______ suggested that, in order for a team to operate effectively, it needed a balance of nine different roles.

If a team remains for a long time in the performing phase, there is a danger that it will be operating on automatic pilot. ‘Groupthink’ occurs to the extent that the group may be unaware of changing circumstances. Which stage of Tuckman's group stages does the following definition describe?

Which of the following statements is correct with regards to the differences between individuals and teams?

• Teams tend to enjoy synergies which cannot be achieved by individual workers

• Teams tend to make decisions more rapidly than individuals

• Individuals are less likely to make definite decisions and rely on compromises

• There are fewer controls in place when groups make decisions