Customer Loyalty
Quiz
•
Other
•
University
•
Practice Problem
•
Easy
HAJAR MOHAMAD
Used 9+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer satisfaction and loyalty are the result of effective product and service delivery, resolution of problems, and elimination of dissatisfaction.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One way to take responsibility for customer relationships is to personalize your approach when dealing with customers.
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers usually decide to purchase or repurchase from a supplier based on the quality and performance of the products and services.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Many customers return to organizations because of relationships established with employees even though comparable products and services are available elsewhere.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As customers develop long-term relationships with an organization, they tend to become more tolerant of poor service.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Projecting an enthusiastic "I'm happy to serve you" attitude is one way to have a positive effect on customer relationships.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Using a customer's name is a good way to personalize your relationship with a customer.
True
False
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Graphic Materials And Pictorial Media
Quiz
•
University
10 questions
Line Balancing
Quiz
•
University
8 questions
Meme Quiz
Quiz
•
1st Grade - Professio...
15 questions
Partnership Basic Consideration and Formation
Quiz
•
University
15 questions
UTAR Industrial Session
Quiz
•
University - Professi...
10 questions
Catalyst Characterization: Chemical Techniques
Quiz
•
University
15 questions
cookies
Quiz
•
University
15 questions
Labor Relations and Negotations 1
Quiz
•
University - Professi...
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
20 questions
Figurative Language Review
Quiz
•
6th Grade
Discover more resources for Other
12 questions
IREAD Week 4 - Review
Quiz
•
3rd Grade - University
23 questions
Subject Verb Agreement
Quiz
•
9th Grade - University
7 questions
Force and Motion
Interactive video
•
4th Grade - University
7 questions
Renewable and Nonrenewable Resources
Interactive video
•
4th Grade - University
5 questions
Poetry Interpretation
Interactive video
•
4th Grade - University
19 questions
Black History Month Trivia
Quiz
•
6th Grade - Professio...
15 questions
Review1
Quiz
•
University
15 questions
Pre1
Quiz
•
University
