As per the information provided, which soft skill is highlighted as crucial for success in the workplace?

• Technical proficiency

• Leadership abilities

• Effective communication

• Problem-solving skills

Effective workplace communication often leads to increased conflicts and lower employee morale.

• True

• False

1. Apart from enhancing communication skills, what is cited as a cognitive benefit of learning a new language?

• Increased emotional intelligence

• Enhanced memory and information processing

• Improved creativity

• Greater adaptability to change

Which technique is recommended to improve focus during active listening?

• Engaging in side conversations

• Practicing mindfulness meditation

• Repeating the speaker's words mentally

• Checking social media notifications

1. What behavior during conversation can be perceived as disrespectful and disruptive to effective communication?

• Maintaining eye contact

• Interrupting the speaker

• Demonstrating empathy

• Using open body language

Making appropriate eye contact is an important non-verbal cue in face-to-face communication.

• True

• False

11. Which action demonstrates assertiveness in workplace communication?

• Avoiding eye contact

• Using vague language

• Standing up for one's beliefs respectfully

• Focusing solely on one's own perspective

Which of the following are recommended ways to develop effectiveness and assertiveness skills for workplace communication? (Select all that apply)

• Practicing active listening

• Using passive language to avoid conflict

• Repeating the speaker's words mentally

• Maintaining an open posture during conversations

• Maintaining closed body language

11. What is the significance of seeking feedback in communication?

• a) It fosters complacency

• b) It inhibits growth

• c) It identifies areas for improvement

• d) It encourages stagnation

11. What is the primary benefit of using assertive body language in workplace communication?

• Establishing dominance

• Conveying confidence and credibility

• Intimidating others

• Indicating submission