________ refers to the process of monitoring, comparing, and correcting work performance.

• Controlling

• Checking

• Measuring

• Verifying

________ is the final step in the management process, which provides a critical link back to ________.

• Organizing; planning

• Planning; controlling

• Controlling; planning

• Leading; organizing

Which one of the following management responsibilities determines if organizational goals are being achieved?

• Designing the organization's structure

• Motivating employees

• Formulating business strategy

• Measuring firm's performance

Which one of the following observations best explains why the control function is important?

• An effective control system includes employee empowerment.

• An effective control system assures that the organization will meet or exceed its goals.

• An effective control system is the only way managers know whether organizational goals are being met.

• Organizational strategies are formed during the controlling stage.

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform?

• Organizational planning

• Organizational structuring

• Performance measurement

• Corporate governance

Which one of the following represents the controlling function?

• The die cast machine operator adjusts the settings on the machine.

• The shift supervisor checks the production schedule for the day.

• The production manager schedules a new customer order.

• The quality auditor selects one piece every 15 minutes from the batch of molded products and, using very precise gauges, measures key dimensions on the part.

Having a control system reduces the scope of employee empowerment and autonomy.

• True

• False

Having a control system increases the scope of employee empowerment.

• True

• False

Managers engage in controlling activities to protect the organization and its assets.

• Treu

• False

The control process assumes that ________.

• feedback is the only way to improve performance

• managers will be aware of the actions and activities of their employees

• performance standards are already in place

• employee monitoring costs are part and parcel of doing business