7.2 Communication types and styles

What are the key characteristics of verbal communication?

• Clarity, tone, volume, pace, and appropriate language.

• Emotional intelligence, empathy, and active listening.

• Speed, body language, facial expressions, and gestures.

• Listening skills, written communication, and non-verbal cues.

How does tone of voice affect verbal communication?

• Tone of voice has no impact on communication.

• Tone of voice only affects written communication.

• Tone of voice is irrelevant in face-to-face conversations.

• Tone of voice significantly affects verbal communication by influencing interpretation, emotional response, and the clarity of the message.

What role does body language play in nonverbal communication?

• Body language is irrelevant to communication.

• Body language is a crucial component of nonverbal communication, providing context and emotional depth to interactions.

• Body language is solely about facial expressions.

• Body language only conveys verbal messages.

List three common nonverbal communication techniques.

• Body language, facial expressions, gestures

• Written communication

• Vocal tone

• Digital messaging

How can facial expressions influence a conversation?

• Facial expressions have no impact on conversations.

• Facial expressions influence a conversation by conveying emotions, enhancing understanding, and affecting the overall tone.

• Facial expressions are irrelevant to communication.

• Facial expressions only indicate physical health.

What are the advantages of written communication?

• Advantages of written communication include clarity, permanence, the ability to edit, asynchronous exchange, and wide distribution.

• Limited audience reach

• Immediate feedback

• Increased misunderstandings

Identify two forms of written communication.

• Social media posts

• Letters

• Emails, Reports

• Text messages

What is the importance of clarity in written communication?

• Clarity in written communication is crucial for effective understanding and engagement.

• Clarity is irrelevant in technical writing.

• Clarity can lead to misunderstandings.

• Clarity is only important in verbal communication.

How does professional communication differ from personal communication?

• There is no difference between professional and personal communication.

• Personal communication is structured and formal.

• Professional communication is always informal and casual.

• Professional communication differs from personal communication in formality, structure, and purpose.

What are some examples of professional communication?

• Casual conversations

• Examples of professional communication include emails, reports, presentations, and meetings.

• Text messages

• Social media posts